Shipping Policy

Disclaimer

The explanations provided on this page are general information and do not provide detailed instructions on how to write your own shipping policy. This article is not intended as legal advice or a recommendation on necessary actions, as we cannot predict the specific shipping terms you wish to establish between your business and your customers. We recommend seeking legal advice for clarification and assistance in developing your shipping policy.

Shipping Policy: Key Aspects

That said, a shipping policy is a legally binding document intended to establish the legal relationship between you and your customers. It's the legal framework within which you explain your obligations to customers, but also the framework within which you address the various possible scenarios that could arise and what happens in each case.

A shipping policy is good practice and helps both you and your customers. Customers can benefit from the contingencies they can expect from your service. You may benefit because people are more likely to purchase from you if you have a clear shipping policy, without having to ask questions about shipping times or processes.

What to include in your shipping policy

Generally, a shipping policy often addresses these types of issues: order processing times, shipping costs, different domestic and international shipping solutions, possible service interruptions, and much more.